IT Stress Relieved - Tui Medical
Client Background:
Business Name: Tui Medical Centre
Industry: Medical Practice
Tui Medical is a local (leading) medical centre with seven general practice clinics and two urgent care clinics across Hamilton and Waikato. The medical industry is a landscape that can not afford to have IT issues due to their work's impact. Having technology that works well and boosts their productivity is essential for them.
Previously Tui Medical had noted consistent issues with their IT, stating it was consistently a problem. Every single board meeting Tui Medical had to discuss IT issues. 7 years ago they decided to partner with Houston as their managed service provider and with us in leading-edge automation software. This was driven by their need to give their staff the best and most productive experience.
Key Solutions Provided by Houston:
Houston stepped in to address Tui Medical's IT challenges, offering comprehensive solutions through our managed services agreement. Additionally, Tui Medical uses Houston’s automation products, including IntelliMed and Power BI. This has been seamlessly integrated into the daily operations of the clinic, enhancing efficiency and productivity.
Our Silver Managed service agreement includes:
Backup Monitoring & Patching - Proactive monitoring of backups and regular server and end-point patching as required.
Leading Industry Tools - Utilising Datto for Remote Control, M365 Backups, Ransomware, Fortigate, Forti Analyser and Manager + Azure to keep systems secure.
Antivirus, Antispam, Firewall Management` - Providing all tools to avoid security threats to an organisation. Including a 6-monthly phishing test.
Monthly reporting and regularly updated documentation are kept at all times for review if requested.
Server and Endpoint Remediation - Support of servers and all endpoints during business hours at no extra charge.
Support of Windows and Microsoft 365 products.
Advanced Cyber Security Tools and Advice.
The benefit of a seasoned expert to progress your organisation on your IT roadmap
Tui Medical utilises IntelliMed, a product of Houston Productivity, to enhance their clinic's efficiency. They benefit from several key modules within the IntelliMed suite, including ACC45, Casual, Enrolment, EzyScan, and Quickshot. These modules, part of the IntelliMed suite of Business Process Automation tools designed for medical practices, help reduce administrative costs and boost productivity. Additionally, Tui Medical receives capitation reporting with Power BI.
Results Achieved:
These solutions provided by Houston Technology Group have allowed Tui Medical to boost the productivity of their 180-200 staff across their centres. Their previous consistent issues of IT are now completely solved. They no longer have the stresses of making sure their IT is functioning “Everything works and if something breaks it is easily fixed’. Another noted result is that before working with Houston, Tui Medical was reliant on paper this has been alleviated to a completely digital form which is better for staff and patients.
Navin Rajan (Managing Director) particularly emphasized the longstanding seven-year relationship with HTG, noting the continuous improvement in IT systems and productivity at Tui Group, attributing HTG's support to the company's growth. They stated they have recently undergone reviews of other IT providers and when comparing found that Houston would always provide the best solutions for them.
Future Outlook:
Looking to the future Tui Medical is maintaining their close relationship with Houston to be proactive with the implementation of new technology and strategies in their organisation. Houston and Tui Medical's remaining partners in growth ensure that Tui Medical remains agile in the ever-changing digital landscape.
Conclusion:
Houston Technology's partnership with Tui Medical has been instrumental in unleashing the potential for growth and efficiency. Previous operations manager Jenny Mcfarlane stated that “[Houston’s] dedication and partnership have been instrumental in our success.” Houston’s work on boosting Tui Medical’s productivity has allowed them to relieve the stress surrounding IT and take a backseat to focus on the core of their business.
Case Study Endorsements: Tui Medical has enthusiastically endorsed this collaboration with Houston Technology in creating this case study, highlighting the successful transformation of their IT infrastructure and the long-term benefits they have enjoyed.